O comprometimento organizacional de pessoas nas IFES: um estudo de caso dos técnicos administrativos da Universidade Federal de Juiz de Fora

Abstract

This dissertation was produced as part of the scope of the Professional Master in Public Administration (PROFIAP/UFJF) of the School of Administration and Accounting of Universidade Federal Juiz de Fora (UFJF). The main objective of this work was to measure the level of commitment of the UFJF’s administrative technicians in education (TAEs) based on the theory of Meyer & Allen (1991, 1997), analyzing the relationship between those levels and the institution’s people management policies. For that, the theories that study organizational commitment were adopted, passing through its antecedents, consequents and correlates, focusing specifically on the Meyer and Allen’s theory of the three components of commitment (affective, continuance and normative). Also, was made an analysis of the research on the theme in Brazil and its development, using Bastos (1994) and Medeiros (2002). The methodology was based on a qualitative analysis of the data, case study, with documentary and bibliographic research and application of 113 questionnaires to assistants in administration - level D, located in the campus of Juiz de Fora. The research instrument was also adapted from Meyer and Allen (1997) and containing questions related to UFJF's people management policies as well. It was observed there is a preponderance of affective commitment, followed by lower levels of continuance commitment and less relevant levels of normative commitment. It was proposed an action plan to help the construction of people management policies for UFJF based on the level of commitment of the TAEs, composed of a proposal for the development of a diagnostic tool to measure the level of commitment of all UFJF’s TAEs and, suggestions about the inconsistencies found in the current people management policies used by the university.