O tratamento excepcional de estudantes da graduação na Universidade Federal de Juiz de Fora: um estudo de caso

Abstract

This dissertation was developed on the Management and Evaluation of Public Education Professional Master's Program of Policies and Education Evaluation Center of the Federal University of Juiz de Fora (UFJF). It is a study of a management case: the exceptional treatment on the UFJF. This is a student service, established by the Academic Regulation of Graduation (RAG), applied when they are unable to attend theoretical and practical subjects and stages because of physical and / or psychological reasons, which may interfere in the quality of learning. To request exceptional treatment, the student opens a process at course`s coordination. A search was made in the Integrated System of Academic Management of the UFJF, aiming to identify the number of students who requested exceptional treatment in the graduate courses between 2016 and 2018. Among the courses with the largest number of processes, in Juiz de Fora campus, Nursing, Letters and Bachelor of Arts and Design courses were identified, which were included in the present study. In these courses, 13 cases were opened in 2016, 11 in 2017 and 22 in 2018. The following question guided this research: how have been conducted and how should the processes of exceptional treatment in the UFJF be systematized? The objective was to identify and analyze how they have been conducted and how the exceptional treatment processes can be systematized in the UFJF. Specifically, to describe the content of the open processes in the scope of graduate courses` coordinations and national and local documents that support the exceptional treatment and psychopedagogical accompaniment; identify and analyze the facilities and weaknesses in the exceptional treatment of UFJF students; to propose remedial measures for the possible weaknesses which were identified with regard to the effectiveness of the exceptional treatment. The results of the study could be grouped into three categories of analysis: Perception of participants about the practice of exceptional treatment at the Federal University of Juiz de Fora; The fragilities in relation to the treatment of exceptional treatment and Participants' suggestions for improving the exceptional treatment. In the first one, it was identified that there is a lack of knowledge of teachers and students about the rights related to exceptional treatment, absence of standardization of behaviors in attending students and effectiveness. In the second category, they cite the following weaknesses: non-credibility by teachers about the actual health situation presented by the student; bureaucracy; unprepared servers; prejudice and negligence. The suggestions include actions to publicize the right to exceptional treatment, promotion of the reception and systematic follow-up of students in this care, in an area that can manage these requests of the students, in addition to updating the RAG regarding the flow of care in treatment exceptional cases. To improve the exceptional treatment it was proposed to amend chapter X of the RAG with the presentation of a new flow chart that gives greater agility and effectiveness to the process and expansion of information channels on the right to exceptional treatment for undergraduate students, professors, technical-administrative and course coordinators. It is hoped that this research will contribute to the systematization of the exceptional treatment processes in the UFJF aiming at improving the referral and resolution of processes opened by students for exceptional treatment.