Qualidade de vida no trabalho dos servidores técnico- administrativos da Universidade Federal de Juiz de Fora

Abstract

Quality of Life at Work (QVT) studies have become a strategic factor for improving internal productivity in organizations and reducing cost, focusing on server health. The problem situation that this dissertation seeks to answer is: what is the perception of administrative technical servants in education regarding the quality of life at work of UFJF? And in order to achieve this purpose, the general objective is to study the quality of life at work within the Federal University of Juiz de Fora through the perception of educational administrative technical servants. And three specific objectives are: describe the projects and programs developed by UFJF in relation to quality of life at work, seeking to understand the strategies and tools adopted to achieve efficiency and effectiveness in the context of the actions undertaken; analyze the perceptions of administrative technicians in education about the quality of life at work provided by UFJF, in the light of the Freitas and Souza model and propose an action plan that contemplates the improvement of QWL projects in search of motivation and satisfaction in the workplace. This dissertation is a qualitative case study with the purpose of identifying the quality of life at work through the perspective of UFJF's Administrative Technicians in Education (TAE's), as well as the analysis and the construction of possible strategies for delicate aspects to be addressed. corrected to make the work environment healthier and of higher quality. For this purpose, only the servers that occupy the position of administrative assistant who are active in the Juiz de Fora Campus were collaborators. Data collection occurred through an online self-completion questionnaire. For the data collected through the questionnaires, basic descriptive statistics procedures were adopted to tabulate the closed questions. The results of the studies showed that in general the employees have a good perspective on the quality of life at work, but should be improved in some points approached as: non use of tools and techniques of protection and safety at work, no medical exams. periodicals, promotions without respect for competence and productivity and lack of knowledge of social projects carried out by the UFJF, as well as lack of knowledge about the quality of life at work program offered by the institution and situations of conflict with the boss and co-workers that may cause dissatisfaction. in the workplace and possible absences. These data contributed to the formulation of actions that seek a quality of life at work that can satisfy the employees and help the administration to achieve its goals.