Um estudo sobre a eficiência da movimentação financeira, controle de acesso e bilheteria do Restaurante Universitário da Universidade Federal de Juiz De Fora

Abstract

University Restaurants (RUs) are mechanisms of great social importance in IFES, as they allow both students and servers to have access to quality food with direct effects on social life and even academic performance. At the Federal University of Juiz de Fora (UFJF), approximately 7000 meals per day are served. The management of the RU is generally performed by the IFES, using outsourced services, as well as staff, implying financial movement that is regulated by specific laws, creating particularities, expenses and restrictions in their operation. The general objective of this paper, is to study the specificities of payment arrangements that serve the legal authorities, as a basis for a proposed action plan to implement a payment arrangement model that improves the efficiency of the RU/UFJF's financial, access control and ticket office. Having as object of study the RU/UFJF, 11 critical points related to these operations were identified. To propose solutions to these problems, a thematic analysis was performed through an empirical study of solutions adopted by other institutions that presented related problems. The payment arrangement proposed in the Action Plan has the potential to reduce by around 84% the cost of financial movement, access control and ticket office, as well as reducing the legal risks in this federal education law.