O atendimento especial do programa de ingresso seletivo misto (PISM) da Universidade Federal de Juiz de Fora: histórico, desafios e possibilidades

Abstract

This dissertation was developed in the scope of Professional Master's degree in Management and Evaluation of Public Education (PPGP) of the Center for Public Policy and Evaluation of Education of the Federal University of Juiz de Fora (CAEd/UFJF). The management case studied aimed to discuss which inclusive strategies the UFJF can adopt to improve the Special Service of the Mixed Selective Admission Program (Pism). The main objective defined for this study was to identify and analyze the inclusive strategies used by UFJF during the application of the Pism tests, aiming for contributing to the process of improvement and expansion of actions that goal to guarantee the entrance of students with disabilities in the institution. This objective was developed through the specific goals of describing the profile of candidates who request special assistance for the Pism tests; analyzing what needs to be improved during the application of the Special Service in Pism tests; and proposing actions to improve accessibility during the application of Pism tests at UFJF. It was assumed that the increase in the number of candidates who opted to the Special Service of Pism tests each year, coupled with the absence of studies in the area, reveals a growing need to improve its service in order to reduce "improvisations" that occur during the application of the tests. For that, the applied methodology was the exploratory research of qualitative nature of the case study type. From the data collected, it was possible to draw an Educational Action Plan (EAP) with nine proposals to improve accessibility during the application of the Pism tests at UFJF, based on problems identified. Thus, the present EAP was created based on the management tool 5W2H and is divided into five axes that need to be improved in Special Service of Pism, namely: special service management, training of specialized applicators, public notice, tests, and Declaration of Service Specialized. It is believed that the constitution of a commission to work with the Inclusion Support Nucleus (ISN) in Special Service of Pism is the first step to boost the development of the other proposals, since the great problem of managing Special Service of Pism occurs due to the lack of intersectoriality between the ISN and the other spheres of UFJF.