A gestão por processos na Universidade Federal de Juiz de fora: um estudo comparativo com três Instituições de ensino superior

Abstract

This dissertation was developed within the scope of the Professional Master's degree in Management and Evaluation of Public Education (PPGP) of the Public Policies Center and Education Evaluation of the Federal University of Juiz de Fora (CAEd/ UFJF). The management case analyzes the trajectory of the implementation of process management at the Federal University of Juiz de Fora (UFJF). and, specifically, the role of the Processes Office in the dissemination and adoption of this new management philosophy. This research has the question: How is the Office of Processes inserted in a context of improvement and modernization of management at UFJF ?. Thus, this study has the general objective of analyzing the changes in the institution's management with the implementation of BPM (Business Process Management). The specific objectives are: i) to describe management by processes at UFJF; ii) analyze the performance of the Processes Office in the institution and iii) propose an action plan that describes the possible improvements in the work of the Processes Office. Management. The methodology used for the research has a qualitative approach and applied nature of a case study. To this end, documentary research and bibliographic research were used as instruments. As entrevistas com os servidores que participaram da implantação da gestão por processos permitiram a comparação com outras três universidades públicas federais: the Federal University of Espirito Santo (UFES), the Federal University of Santa Maria (UFSM) and the Federal University of Rio Grande do Sul (UFRGS). This, in order to ascertain whether the methodology adopted by the Office of Processes. to ascertain whether the methodology adopted by the Office of Processes can be improved and optimized, and whether it is in accordance with the best BPM practices adopted in other federal higher education institutions. The results inferred from the research demonstrated that people's collaboration is the main factor for the effective implementation and consolidation of the BPM culture in the institutions, and that there is a need for the implementation of an Integrated Management System to support the management of processes. federal higher education institutions. Based on the results obtained, an action plan was proposed that proposes two measures. The first, which allows greater engagement and commitment of people in the dissemination of BPM, aiming at improving the dissemination of the BPM culture. The second, which aims at integrating Information Technology with process management at UFJF, based on a new dynamic of work between the Office of Processes and Information Technology analysts at UFJF.