O Secretário Executivo na UFJF – campus sede: perfil e realidade laboral

Abstract

This dissertation was developed for the Professional Master's degree in Management and Evaluation of Public Education of the Public Policies Center and Education Evaluation of the Federal University of Juiz de Fora (UFJF). The management case discussed the profile, skills, and activities developed by the Executive Secretaries of UFJF. Considering that only 2 out of 36 occupants of this position have a degree in Executive Secretariat, while the other 32 are graduated in Letters (most of the tender notices allow this option), it is pertinent to analyze if the admitted professionals have the profile and skills required from an Executive Secretary. Therefore, the following guiding question arose: what is the profile of the Executive Secretaries of UFJF and how is this professional being used in the administrative demands of the different sectors in which they are based in this institution? The objectives defined were: to present a history of the profession and the admission of Executive Secretaries in Federal Institutions of Higher Education (Ifes) and at UFJF; to describe the performance profile and skills of professionals graduated in Executive Secretariat and compare them with those of professionals graduated in Letters; to examine the profile and the workplace of the Executive Secretaries and the servants who receive a Gratified Function (FG) to act as Secretaries at UFJF; to analyze the activities developed and the skills demonstrated by these professionals at UFJF, to propose a personnel management policy more suitable for the Executive Secretaries of the University. For this purpose, bibliographical and documentary research was carried out regarding the profession of the Executive Secretariat and on skills management. A questionnaire was also applied to the Executive Secretaries, as well as to the servants who receive (or received until July/2019) FG to act as Secretaries, to map the profile and skills of these servants and the activities developed by them, intending to evaluate the knowledge, skills, and attitudes necessary to carry out such activities and to identify the demands of the sectors in which they act and the skills used to perform the function. The analysis of the obtained data showed that there is a failure in the distribution of Executive Secretaries in the institution and there is a lack of standardization of the Secretary's bonus, in addition to the absence of predefined criteria for the appointment of functions. It was verified that there is a lack of knowledge related to the profession. Finally, it was found that some skills need improvement and development. To correct or mitigate these weaknesses, an Educational Action Plan was proposed with actions such as the position adequacy of the Executive Secretaries and the mapping of the sectorial skills of the working places suggested for them; standardization of Secretary's bonus at the institution and establishment of criteria based on skills for the appointment of civil servants; development of awareness actions about the role and attributions of the position; improvement of a people development policy related to the position skills of Executive Secretary or the function of Secretary; and creation of a commission for the elaboration of a UFJF writing manual and adequacy of the models of documents on SEI.