A apuração de manifestações pelo Serviço de Inspeção Escolar na Superintendência Regional de Diamantina: desafios e propostas

Abstract

This dissertation was developed within the scope of the Professional Master’s Degree in Management and Evaluation of Public Education (PPGP) of Public Policies Center and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). The management case studied discusses the factors that generate recurring manifestations in the Educational Ombudsman (OE) of the Regional Superintendence of Education of Diamantina (SRE). Moreover, it aims to analyze what factors generate these recurrences. The general objective was divided into the following specific objectives: to describe the SRE Diamantina, the School Inspection Service (SIE), and the verification of manifestations; to analyze what factors generate manifestations and the causes of recurrences; and to propose an action plan for the School Inspector to act in a preventive manner, to develop actions with schools that raise the quality of the services offered and to create or expand the existing dialogue instruments so that the simplest demands are resolved directly in educational establishments. Based on the researcher's role as a School Inspector and a preliminary survey of manifestations, through the OE reports from 2015 to 2018, it was assumed as an initial hypothesis that the conflicts occurred in schools, and supposedly not resolved, are repeated in different ways of manifestations in the Ombudsman. The theoretical framework contextualizes public administration in Brazil, the creation of accountability proposals, linked to the management and the creation of ombudsmen, the role of the School Inspector in the context of public policies in the educational sphere, as well as immersion in the organization's conflicts and the valorization of the dialogue and mediating conflicts. The methodology for the case study used the qualitative approach, with documentary analysis, application of questionnaires, and interviews. The results of the research pointed to the need to define a pattern for verification of manifestations and training for the servants, and also the creation and/or enlargement of dialogue channels with the school community. The proposed Educational Action Plan (PAE) contemplated actions of adoption of patterns for the verification of manifestations, training of School Inspectors and other school servants, as well as the creation of a mechanism for monitoring and controlling of the responses of the manifestations and the valorization of dialogue and conflict mediation in schools.