Adoecimento em call center: importância das ações civis públicas para a visibilização dos fatores organizacionais da precariedade

Abstract

This work is developed on the basis of the literature which deals with the processes of productive and labor reorganizations and the prominence achieved by the call center sector as a locus of precarious work and of damage to workers' health. It aims to understand the legal-institutional treatment of this reality based on the case study of civil actions carried out by the Labor Prosecution Office (MPT), which were directed to the sector. As a result, it observes that the institution has promoted a view which follows the constitutional designs of the healthy work environment, denouncing the organizational practices which promote illnesses, and demanding the updating of the existing rules in order that the legal framework is not an opportunity for unbalanced social and work environments.