A implantação do Sistema Eletrônico de Informações na Universidade Federal de Juiz de Fora: desafios e perspectivas

Abstract

This present dissertation was developed under the Professional Master's Degree in Education Management and Evaluation (PPGP) of the Center for Public Policies and Education Evaluation at the Federal University of Juiz de Fora (CAEd/UFJF). The investigated management case addresses the implementation of the Electronic Information System (SEI) - a platform for the elaboration, processing and management of digital documents and processes at the UFJF. The adoption of this technology has led to methodological adjustments in procedures, and changes in the manner university servers work. Within this context, the question that guides the investigation is: What are the effects caused by the implementation of the SEI in the conduct of processes and in the work routines of the employees of the Pro-rectory of People Management (PROGEPE) at UFJF? This sector was chosen considering that it was the first to have its processes implemented into the system. The general objective of the research is to analyse the effects of adopting the SEI in the administrative routine, in particular, in relation to the conduct of PROGEPE’s processes, and to propose an action plan that optimizes the use of the system as an instrument to increase administrative efficiency. For this purpose, the Electronic Document Management, and the Principle of Administrative Efficiency and Organizational Change were chosen as theoretical-analytical axes. As per methodological procedures, it was opted for a documentary research, bibliographical research, and field research; with the latter method based in semi-structured interviews with pivotal people during the implementation of the aforementioned system in the Institution. The carried out survey: diagnosed the need of mapping and optimizing work processes in sectors where this has not yet been achieved; revealed improvement gaps concerning the awareness and training of employees in the use of the system; and highlighted the demand to perform a study on the resizing of UFJF’s workforce. Based on the research results, an action plan was proposed, aiming at optimizing the use of the SEI in administrative activities of the University, and leading to a successful full implementation of the system.