A gestão administrativa nas universidades federais: análise das atribuições de professores-gestores na Universidade Federal de Juiz de Fora

Abstract

This thesis was developed within the scope of the Professional Master's Degree in Management and Evaluation of Public Education (PPGP) of the Center for Public Policy and Education Evaluation at the Federal University of Juiz de Fora (CAEd/UFJF). The management case studied discussed the difficulties in the role of the professor as a academic-manager in the positions of Head of Department and Course Coordination at UFJF. This thesis was elaborated with the objective to identify the main difficulties faced by these managers in the exercise of their functions, analyze the answers through the institutional context and, according to the processed result, proportions that allow institutional improvements. To better contextualize the above management case, aspects inherent to the organization of federal universities and the performance of professors in administrative positions in these institutions were described, as well as the structure and performance in positions of Department Head and Course Coordination, in particular, at UFJF. Furthermore, the theoretical discussion included concepts of public management, university autonomy, Information Management and Knowledge Management, in order to dialogue with the problem presented and provide a better understanding of the context in which the management case presents itself. The work was developed based on qualitative research, through bibliographical, documental and field research. The latter included data collection through interviews – aimed at two senior representatives linked to the Institution's human and technological resources area –, and the application of questionnaires – intended for managers occupying positions of Head of Department and Course Coordination. Finally, through the identification of the main organizational barriers, actions were proposed – related to the theories of Information Management and Knowledge Management – which aim to develop mechanisms that assist in the performance of the functions performed by the academic-managers of the aforementioned positions, as well as ensure efficiency and effectiveness in providing the public service offered by the University.