“Doar seu coração a outrem”: hotelaria hospitalar e as redes de cuidados em saúde na Santa Casa de Misericórdia de Juiz de Fora (MG)

Abstract

Hospital hospitality services consist of several sectors of the hospital organization in order to manage, articulate and operationalize a network of indirect care to patients and their companions. Thus, it contributes to the areas responsible for providing direct care to the impatients, with humanization of the hospital enviroment, besides articulating with the health networks, taking into account their levels of care and complexity. By assuming several functions, managerial and strategic. The present research seeks to interpret how the hospital hospitality services can contribute to, enable and influence the dynamics of health care networks. To this end, the research methodology adopeted herein is qualitative, in the form of a case study of the Santa Casa de Misericórdia, a large hospital in the city of Juiz de Fora, Brazil. The results evidenced the various hospital sectors that make up the hospital hospitality services and their modes of operation, in addition to the articulated thecnical care sectors. It is concluded that the hospital hospitality services of Santa Casa integrates a wide range of health care services, working constantly to optimize both the supply of beds for impatients and the user experience from the perspective of accomodation and well-being between the hospital and the inpatients and their companions (guests).