Gestão do conhecimento em uma unidade básica de saúde de Conselheiro Pena/MG

Abstract

This work investigates how SWOT Analysis can map knowledge in a Basic Health Unit in Conselheiro Pena, performing an organizational diagnosis on knowledge management. The degree of agreement of employees regarding the strengths, weaknesses, opportunities and threats of the organization is assessed. The relevance lies in the contribution to Administration and Information Science in Knowledge Management in Public Administration, promoting techniques originating from the private sector, assisting managers' decisions and the daily practices of UBS professionals. A descriptive research with a qualitative and quantitative approach was carried out, through a case study on the organizational diagnosis of the UBS in Conselheiro Pena, focusing on knowledge management. The city was chosen for its proximity to the advanced campus of UFJF in Governador Valadares and for the researcher's residence in the city, facilitating the application and sharing of knowledge acquired at the Federal University of Juiz de Fora. The organizational diagnosis of the UBS in Conselheiro Pena revealed that most of the statements are positive factors. Of the 24 statements in the questionnaire, 18 were categorized as strengths, indicating excellent knowledge development, professional competence, adequate infrastructure and efficient processes.