Cidades inteligentes e destinos turísticos inteligentes: Contribuições para a gestão pública e o desenvolvimento regional do turismo a partir do estado da arte - O caso de São José dos Campos

Abstract

Smart Cities (IC) and Smart Tourist Destinations (STD) are similar concepts, with the latter originating from the former, arousing interest in the discussion proposed in this study, aiming at the case of São José dos Campos, in São Paulo (SP). Therefore, the general objective of the study has been to analyze the contributions of scientific literature, as well as Brazilian standards - the process of transforming São José dos Campos (SP) into a smart city - and how it can be applied to become a DTI, influencing local and regional development in terms of public management. This research is exploratory, descriptive, and qualitative, being carried out with the support of two software - (a) Iramuteq Textual Analysis (2020) version 0.7 Alpha 2 and (b) QGIS 3.8 Zanzibar. Results show that it is not enough for the municipality of São José dos Campos (SP) just to complete the documentation and requirements, and submit them to the Ministry of Tourism because one of the first objectives of the DTI looks forward to implementing and incorporating into the practical management of the destination, it means the concrete experience of the visitor before, during and after the visit. According to it, the lessons learned from the literature review are essential for the progress of cases such as São José dos Campos city, in São Paulo, a smart city with the potential to become a Smart Tourism Destination, influencing the local and regional development.