A gestão da informação e a gestão do conhecimento na coordenação de execução e suporte financeiro da Universidade Federal de Juiz de Fora: uma análise do funcionamento do setor de pagamento nos anos de 2023 e 2024

Abstract

This dissertation was developed within the scope of the Professional Master’s Program in Management and Evaluation of Public Education (PPGP) at the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). The research focuses on Information and Knowledge Management, specifically in a sector of the Federal University of Juiz de Fora, the Coordination of Execution and Financial Support. The general objective of this study is to analyze the challenges of Knowledge Management in the Coordination of Execution and Financial Support. To develop this research, the following question was proposed: how can knowledge management help address the difficulties faced by employees of the Coordination of Execution and Financial Support, the payment sector of the Federal University of Juiz de Fora, in their daily work routines, given the lack of records of executed activities and the absence of clearly defined protocols and procedures? The research methodology is qualitative, justified by the consideration of the particularities and subjectivity of the research subjects and the reality experienced in the workplace, the Coordination of Execution and Financial Support, which is the object of the study. The data collection instruments include interviews with the managers and supervisors of this Coordination, as well as questionnaires administered to sector employees. In the final chapter of this dissertation, an Educational Action Plan (PAE) is presented, proposing solutions to mitigate the identified problem, offering suggestions for best practices within the sector.