Violências digitais e cyberbullying nas escolas da superintendência regional de ensino de Guadalupe: desafios e ações da diretoria educacional

Abstract

This master's dissertation was developed in the Master's Program of the Professional Postgraduate Program in Management and Evaluation of Public Education at the Federal University of Juiz de Fora (CAEd/UFJF). The text addresses the actions of a Regional Education Superintendence (SRE), located in the Zona da Mata region of Minas Gerais, specifically the Educational Directorate (DIRE) of this SRE, in response to reports involving digital violence in schools under its jurisdiction, especially cyberbullying. The question that guided this study is: how can the DIRE of SRE/Guadalupe improve measures to prevent and combat digital violence, especially cyberbullying practices, and optimize actions and treatments in cases reported by schools within its jurisdiction? Based on this question, the general objective is to propose measures that enable better preparation of the DIRE team of SRE/Guadalupe in relation to cyberbullying cases, so that they can help prevent the emergence of new cases and optimize actions in existing cases. The specific objectives are: i) to describe the difficulties encountered by the DIRE in dealing with cyberbullying cases that occurred in schools within the jurisdiction of SRE/Guadalupe; ii) to analyze the factors that do not allow the DIRE of SRE/Guadalupe to implement procedures to deal with cyberbullying cases identified in schools; iii) to propose actions that improve the work of the DIRE of SRE/Guadalupe in dealing with cyberbullying cases in a way that reduces the time dedicated to this problem. For the theoretical basis, the contributions of Ribeiro (2019), Tristão et al. (2022) and Moran (2004) and Fante (2005) were mainly used. The methodology used is qualitative, which was developed based on data production through discussions with DIRE and School Inspection staff. In addition, an analysis of documents archived at SRE/Guadalupe, related to the theme of the study, was carried out. After analyzing the collected data, an Educational Action Plan (PAE) was drawn up with the aim of improving DIRE's initiatives in preventing and addressing cases of digital violence, with an emphasis on cyberbullying.