O Programa de Gestão e Desempenho sob a perspectiva dos servidores técnico-administrativos em educação da Universidade Federal de Juiz de Fora

Abstract

The main objective of this research is to understand how the public employees at the Federal University of Juiz de Fora (UFJF) perceive the Management and Performance Program (MPP) within its institutional context. The specific objectives are: (i) to describe the MPP, addressing changes in work routines and the use of technologies within UFJF; (ii) to analyze the effectiveness of the measures adopted by the MPP at UFJF, considering the positive and negative aspects perceived by the university employees; and (iii) to propose strategies to improve the program, based on suggestions provided by these staff members, aiming to maximize benefits and mitigate related challenges. The study adopts a qualitative approach, using bibliographic review, document analysis, and field research as methodological procedures. Data collection involved questionnaires with open- and closed-ended questions, as well as semi-structured interviews with public servants at UFJF’s main campus. The conceptual framework is grounded in two main pillars: Results-Based Management (RBM) and Quality of Work Life (QWL). The main findings indicate that, although the PGD is recognized as a program capable of enhancing staff autonomy and quality of life, as well as improving institutional performance, challenges remain regarding the slow pace of implementation, the absence of institutional communication initiatives, and the insufficient availability of training opportunities. The results of this research are expected to support improvements in the implementation and management of the program at UFJF, contributing to a more efficient public administration aligned with innovation, results orientation, and the appreciation of public servants.