O núcleo de tecnologia educacional da Superintendência Regional de Ensino de Passos: desafios e potencialidades para o atendimento às escolas jurisdicionadas

Abstract

In Minas Gerais, Brazil, the Educational Technology Centers (NTE) aim to foster the pedagogical use of digital technologies and provide technical support to state public schools. However, within the NTE of the Regional Superintendence of Education (SRE) of Passos, several constraints are observed that hinder the fulfillment of its responsibilities, such as a limited number of professionals in relation to the assistance provided to the 48 schools under its jurisdiction, compromising the regularity of technical visits and pedagogical support. In this sense, the research problem focuses on the challenges involved in fulfilling the functions described as “basic” for the NTE, as established by Resolution SEE No. 4.327/2020. To guide the study, the following research question was formulated: How has the NTE Passos carried out its work, what are the main challenges faced in providing services to the SRE and the schools under its jurisdiction, and which strategies can be adopted to improve its services? The general objective of the study is to investigate the work developed by NTE Passos, proposing actions aimed at optimizing technical visits and the continuing professional development of public school professionals. Specifically, the study seeks to: describe the work carried out by the team from 2020 to 2024; analyze the challenges perceived by school principals and other NTEs across the state; and propose an action plan focused on improving the NTE’s work. The relevance of this study lies in the fact that the analyses provide support for NTE professionals to enhance their performance in accordance with current regulations. Regarding methodology, the research is classified as exploratory, qualitative, and based on a case study, developed within the scope of the Professional Master’s Program in Management and Evaluation of Public Education (PPGP) at the Center for Public Policy and Educational Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). Data collection was carried out in three complementary stages: document analysis of technical reports produced by NTE Passos professionals and control spreadsheets; a literature review addressing the relationship between education and technologies, professional development, and management models, drawing on authors such as Lévy (1999), Mainardes (2006), Araújo and Glotz (2009), Freitas (2010), Kenski (2012), Rocha (2017), Pereira (2018), Aguiar (2020), Fonseca (2020), Machado (2020a, 2020b), Pena (2020) and Alves (2024); and the application of questionnaires to school principals from the SRE Passos and to NTE coordinators. Finally, data triangulation supported the proposal of six actions aimed at strengthening the work of NTE Passos: the development of a service request management system to organize and prioritize team demands; the structuring of the NTE/MG Pedagogical initiative to strengthen the continuing professional development of state employees; the designation of focal points in schools to act as monitors and multipliers of NTE actions; the expansion of meetings among local departments; the intensification of meetings at the state level; and the creation of a state-level Information Technology plan. These actions reinforce the role of NTE Passos in technological development, contributing to more efficient management and improved support for schools under its jurisdiction.