Mapeamento de processos de gestão de estoques: uma análise em uma clínica veterinária 24 horas em Juiz de Fora/MG

Abstract

Process Mapping is a management tool used to improve a company's operational efficiency through the clear definition of processes in a flowchart, allowing the visualization of each activity and potential bottlenecks. Therefore, this technique can be applied to support inventory management by analyzing the processes involved, leading to cost reduction, greater control, and improved decision-making. In this context, this study aims to examine the benefits of applying process mapping to inventory management in a 24-hour veterinary clinic located in Juiz de Fora, whose continuous and complex operations require a strong focus on supply management. To this end, a qualitative methodology of a descriptive and exploratory nature was adopted, based on a case study. Consequently, the main results obtained include the mapping of the clinic's primary inventory-related processes, as well as the proposal of improvements which, although their effects on the company could not be fully assessed, are understood to generate significant benefits when fully implemented.