Avaliação de desempenho dos técnicos-administrativos no âmbito da educação: o caso do Complexo Escolar Alfa

Abstract

This research addresses the performance evaluation of administrative technicians working at the Alfa School Complex in Angola. The choice of this topic stems from an interest in analyzing how this process has been conducted, with the aim of presenting suggestions for its improvement. In our professional practice and through direct observation of the administrative technicians, we have noticed expressions of dissatisfaction with the scores and ratings obtained in performance evaluations. Several technicians believe there is a misuse of procedures to assess their performance and also point out that there is a disparity in the number of annual evaluations compared to teachers. In light of these findings, the following research question was adopted: what measures can be taken to improve the performance evaluation procedures for administrative technicians at the Alfa School Complex? To answer this question, the following general objective was pursued: analyze the measures that can be adopted to improve the performance evaluation procedures of administrative technicians at the Alfa School Complex. As intermediate objectives, the following were defined: (a) describe how the procedures used in the performance evaluation of administrative technicians are conducted; (b) analyze the main challenges encountered during the implementation of the evaluation procedures; (c) propose an educational action plan aiming at improvements in the procedures focused on. The research was qualitative in nature. After a literature review, which provided the necessary theoretical basis, an analysis of the official documents regulating the evaluation process in question was carried out. Subsequently, questionnaires were administered and interviews were conducted with administrative technicians; the Director; the Deputy Directors; and members of the Evaluation Committee, totaling 22 participants. Based on the analysis of the findings, a proposal was formulated for the improvement of the evaluated assessment process.