Avaliação da qualificação profissional na UFJF: impactos, necessidades e desafios na atuação dos técnicos administrativos de laboratório

Abstract

The Office of Human Resources Management (PROGEPE) of the Federal University of Juiz de Fora (UFJF) offers a wide range of internal training and continuing education courses from the time employees join the institution. However, in many cases, the provision of such training may not adequately consider the actual needs of professionals in service, particularly Administrative Technicians in Education (TAEs) assigned to UFJF research laboratories, whose activities have specific requirements. Within this context, the present study aims to analyze the effects of professional training on the performance and job satisfaction of TAEs working in research laboratories at the Federal University of Juiz de Fora, as well as to identify gaps, challenges, and opportunities for improving training initiatives aimed at this group. A mixed-methods approach was adopted for the development of the study, involving the administration of digital questionnaires to laboratory technicians at the Institute of Biological Sciences (ICB) of UFJF, with the purpose of understanding demands related to the nature of the courses offered and the specific characteristics of work in the laboratory environment. In addition, interviews were conducted with three managers to complement the data obtained and support the development of improvement strategies. Analysis of the data indicated the need for measures to improve continuing training initiatives aimed at laboratory TAEs at the ICB, as well as improvements to the onboarding procedures for new employees in this area. Thus, two action plans were proposed, each comprising three specific actions. These plans are aimed at improving UFJF's professional training policies, contributing to the development of the institution's human capital and to better working conditions in research laboratories.