Gestão da informação e gestão do conhecimento: o caso do campus da UFJF em Governador Valadares

Abstract

This master’s degree dissertation was developed at the Professional Master’s Degree in Management and Assessment of Public Education (PPGP) of the Center for Public Policy and Education Assessment of the Federal University of Juiz de Fora (CAEd / UFJF). The management case study discussed the information management (IM) and knowledge management (KM) on the advanced campus of UFJF in the city of Governador Valadares (UFJF-GV) in the second half of 2012. The overall objective of the study is to analyze the processes and possible obstacles to information management and knowledge management in UFJF-GV. The specific objectives are: to describe the processes and difficulties of information management and organizational knowledge management on the UFJF campus in Governador Valadares; to analyze the processes and possible obstacles in information management and knowledge management in UFJF-GV; to propose an Educational Action Plan (EAP) to improve information management processes and organizational knowledge management adopted on the UFJF campus in Governador Valadares. From the observations in the daily work and the preparation of the triennial report of self-evaluation committee there have been found many problems that show little organization in relation to information and organizational knowledge. Thus, we assume that the process of expansion of UFJF in recent years occurred in a poorly organized way, leading to the emergence of numerous problems, that the management practice in the unit does not observe the importance of information and knowledge in contemporary society and that the unit does not make use of the IM and KM methods in its organizational routine. For the development of the dissertation, we utilized qualitative research, aiming to analyze how the management of information and knowledge on campus takes place and their main obstacles. As research tools, we utilized bibliographical and documentary research, semi-structured interviews with professionals who work in end and middle activities and a survey to the heads of departments and coordinators of the courses offered in the unit. As a result of the research, we noted that the process of implementing the advanced campus took place in a complex context and of little planning, causing numerous problems, among which we highlight the difficulties of managing information and knowledge. Among the interviewed professionals, there is the perception of the importance of information and knowledge as valuable assets to the unit and the urgent need to systematize the information management processes and management of organizational knowledge. Finally, we propose a series of actions in order to implement information and knowledge management at UFJF, starting with the GV campus.