Sistema de gestão de contratos continuados: uma análise das limitações enfrentadas na gestão da Universidade Federal de Juiz de Fora

Abstract

The objective of this study was to verify the management of Contracts for Provision of Continued Services by UFJF, to identify the limitations faced by its managers, and then propose a plan of action with a view to eliminate or reduce the mishaps found in the elaboration and execution of the from managers/supervisors. To prove the problem, a semi-structured interview was conducted with ten managers, a supervisor and a server, who, although they were not appointed, carry out the activity of contract inspectors in the UFJF. It was noticed that there is a certain mismatch of information on how to manage the contracts, with individualized actions, not having a specific pattern, not even a computerized system so that all can follow a determined model, demonstrating that it does not have adequate support. Thus, there are many obstacles that can lead to failures in management/supervision, such as the lack of specific training, the lack of a program that can serve as basis for the execution and control pertinent data, and a of institutionalizing the actions related to the management/supervision of contracts, so that future managers can orient themselves in the directed activities. The proposed action plan seeks to remedy the pending issues related to the management of Continuing Service Provision Contracts for managers/inspectors and is structured in three complementary actions. With this research, it was possible to verify that, there are still gaps in the Continuous Service Contracts that may compromise execution of the work carried out by the Coordination of Execution and Financial Support, well as all the institutional management, incurring additional costs with eventual judicializations. Thus, the proposed actions are alternatives so that the documentation reaches the payment sector in coherent way, which would bring more transparency and accountability with the resources used, demonstrating the UFJF commitment to them; besides agility in the payment flow, and, therefore, lower cost to the public coffers, in view of reduction of reworking. Without intending to point out a definitive solution to the problems detected, but rather to collaborate for future discussions and revisions of the proposed actions, aiming to achieve, more and more, excellence in the provision of the services for which the institution is intended, and, fulfill the social role it proposes, it is hoped that this study may serve as a stimulus for future inquiries to improve actions in the public service.