Rotatividade de pessoal em um estabelecimento comercial na cidade de Juiz de Fora

Abstract

This study aims to address staff turnover in a trade in the city of Juiz de Fora. It is noticed that in addition to financial capital, human capital shown extremely important for companies and requires more attention from parts thereof. Especially with regard to family businesses where the entrepreneur family values are confused with the company's values. People need to feel valued, so it is important for companies to invest more in these professionals and the work environment. The staff turnover indicates the movement of employees within a company, admitted and off. And the costs that it generates are high and may influence the development of the company. This research was conducted through a case study and can be characterized as descriptive and qualitative. Data were obtained through company documents study and Beta company, the commercial branch organization of Juiz de Fora that served as the basis for comparative purposes indices in the period from January 2006 to July 2016, in addition to research use literature, participant observation and interviews. This study aims to demonstrate the impact that turnover because of the management and performance of an enterprise and to identify possible solutions to reduce costs and the turnover rate through knowledge of concepts of family companies, management of people and turnover. Research shows that turnover can generate various impacts to the company, whether financial or organizational and invest in motivation and employee satisfaction, as well as in control of layoffs is paramount to this index decrease.